Say hello Smart Digital Intake For Travel Organizations Start a conversation, generate more leads and increase conversion. More information

WHY USE A CHATBOT FOR YOUR INTAKE

Increase conversion from visitors to bookers 

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Increase the number of leads

Make it easy for visitors who need advice or who feel indecisive to take the next step in the booking process.

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Increase customer commitment  

The smart digital intake helps customers to make travel wishes more concrete and provides inspiration and tips. Also after office hours.

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Get more results from sales 

Automatic lead qualification and insight in profile and travel wishes enable sales to follow up very effectively and efficiently.

How does HelloElla work

1. Start a conversation with your customer
Simply place the chatbot on relevant places on the website and initiate a conversation.

2. Create commitment step by step
HelloElla’s digital intake asks for travel wishes, personalizes questions, and guides customers to the next phase of the booking process in small steps.

3. Gain insight into customer profile and travel wishes
Get immediate information about the type of customer, specific travel wishes and things that are extra important to the customer.

4. Qualify all leads that come in
Automatic lead scoring sorts intakes into booking opportunity. Determine the best strategy per lead.

5. Choose the best follow-up
Choose the follow-up that matches lead score and your sales process: from customized proposal to a selection of suitable sample trips and personal contact.

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FEATURES

For travel organizations that want to take the next step in digitization and personal service

 

Personalized intake flow

The smart intake adapts to the customer’s profile, travel wishes and behavior creating a dynamic and engaging flow that feels like a personal service.

Visuals help to make choices

People often only know what they want when they see it. We included visual choices that help customers decide and provide inspiration and even more travel excitement.

Feedback and tips create a dialogue 

Provide customers immediate clarity by telling them that some choices are not possible – and offer an alternative. You can also provide customers with concrete travel tips based on travel wishes and preferences.

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Data-driven lead qualification

Automatic lead qualification based on data immediately sets priorities for follow-up. A handy overview of the intake is available for each customer with all information in one place.

Personalized intake flow

The smart intake adapts to the customer’s profile, travel wishes and behavior creating a dynamic and engaging flow that feels like a personal service.

Visuals help to make choices

People often only know what they want when they see it. We included visual choices that help customers decide and provide inspiration and even more travel excitement.

Feedback and tips create a dialogue 

Provide customers immediate clarity by telling them that some choices are not possible – and offer an alternative. You can also provide customers with concrete travel tips based on travel wishes and preferences.

Data-driven lead qualification

Automatic lead qualification based on data immediately sets priorities for follow-up. A handy overview of the intake available for each customer with all information in one place.

data driven

IMPACT 

How to use HelloElla in your booking process

FRICTIE

Waiting until a customer gets in touch because they can’t find what they are looking for.

Initiating a conversation and offer a helping hand to customers.

OPLOSSINF
FRICTIE

Customers who click away because they can’t make a decision.

Guide your customers to the next step in the booking process.

OPLOSSINF
FRICTIE

Customers who fill in a generic contact form.

Offer customers a personalized service with the digital intake.

OPLOSSINF
FRICTIE

Needing to ask generic questions during a first conversation before you can offer advice.

Being able to offer spot on advice based on insight in specific travel wises and customer profile.

OPLOSSINF

IMPACT 

This is how you use HelloElla in the bookings process

From waiting for a customer to get in touch because he can’t decide to initiating a conversation and offer your customers a helping hand.

From customers who click away because they cannot make a choice to personally guiding clients step by step to the next phase in the booking process.

From generic contact forms to a personal service with the digital intake.

From having to ask many general questions in sales conversations to directly helping a customer based on concrete travel wishes and customer profile.

FROM CONVERSATION TO CONVERSION

Why HelloElla

 

HelloElla offers both the technology ánd content of the digital intake.

Align tone of voice, information and questions with your organization and the products you offer. 

Easy to implement via a link on the website.

About us

Travel organizations have so many options to choose from: from beautiful destination to special routes and inspiring accommodations. This doesn’t make it always easy for customers to book: too much information and choice, difficult booking processes and uncertainty make it hard for your customer’s brain to make a decision. And when in doubt, the brain chooses the easiest route: clicking away.

24/7 personal service
That is why we started HelloElla: the smart digital intake for travel organizations to generate more valuable leads. With our chatbot you easily engage customers in a conversation about their travel wishes and preferences. Available 24/7 and fully automated, but with the feel of a super personal service.

Everything starts with a conversation
We believe this is the future of booking trips. A way to lead customers who are unable to decide for themselves to a booking, in small steps, in a personalized and targeted way. Any great business deal, every marriage – it all started with a conversation. Just say hello!

Team
HelloElla was founded by Valborg Korthals Altes and Nick Wevers. From our office in the heart of Amsterdam we are building the smart digital intake with an enthusiastic team. We are thrilled to work with travel companies that innovate and want to take the next step in digitization.

EVERYTHING GREAT STARTS WITH A CONVERSATION

Let’s say hello!